Direct Support Professional


Direct Care Staff reports to Frontline or Program Supervisor


  • High School diploma; GED preferred, or is currently working on obtaining.
  • Ability to operate and transport a member in a motor vehicle, have a current state driver’s license and satisfactory certificate of automobile liability insurance, and provide satisfactory evidence of a safe driving record (Pass DCI).
  • Ability to lift up to 50 pounds
  • Able to pass criminal background check
  • Able to pass abuse registry check
  • Previous experience with persons with disabilities is preferred but not required.


  • To become certified in Child and Dependent Adult Abuse Reporting, all Agency Orientation modules, and all other required classes correlated with the DSP position.
  • Good communication skills and the ability to work well with others as a team.
  • Is smart-device literate.
  • Able to use good judgement in a crisis and on a daily basis.
  • Ability to complete basic documentation.


  • Acts as a positive role model for the Members they serve. A positive role model demonstrates agency philosophy in regards to positive treatment of Members and teaching of self-advocacy skills.
  • Members are treated with dignity and respect at all times.
  • Communicate in a positive way; and approach all situation with a non-judgmental attitude, such as not imposing personal values on the Members
  • Adheres to designated work schedule, e.g. attends work on time, completes shift as scheduled, alerts supervisor to all schedule changes before change occurs.
  • Maintains scheduled assignments with minimal change of venue requests by the Member, and/or family.
  • Adheres to agency Absentee/ Tardiness Policy.
  • Adheres to Agency Call In Procedure.
  • Completes all designated trainings within required time frame, keeping all certifications current.
  • Provides services as designated in NCI Lifestyle Plan.
  • Adheres to specified means of documentation and completes all aspects of programming.
  • Displays initiation while working with a Member whether in the home or the community.
  • Adheres to designated activity schedules as determined by the Member.
  • Communicates pertinent information to the Supervisor in a timely manner (i.e. Concerns, Accident/ Incident Reports, Program suggestions, etc.)
  • Completes all Waiver documentation accurately and in a timely manner (within 24 hours from the end of the shift).
  • Maintains Member and family confidentiality. Protected information (i.e. A Member and/or the family’s conversations with staff, their medical or social histories, any identifying information, treatment programming, etc.) must be treated with dignity and respect, and not communicated to unauthorized persons without the consent of the Member and/or responsible party.
  • Maintains a professional relationship with Members, their family, and others in the community.
  • Communicates in a professional manner with Co-workers, Supervisors, and Coordinators.
  • Implement only designated Member restrictions (if any). Staff will alert Supervisor when a Member and/or guardian, decides to disregard a restriction.
  • Follows the agency chain of command when concerns or problems arise.
  • Acts as a Mandatory Reporter.
  • Understand, educate, and honor Member rights.


  • Flexible hours, must be able to work evenings, weekends, and holidays.
  • Staff is scheduled in Members’ homes on an as needed basis


An employee with satisfactory job performance, employed  for more than one year, who experience circumstances  that temporarily affect or prevent the person from driving or operating a motor vehicle in performance of their job,  or experience a health or medical  condition that  temporarily affect the person’s ability or qualifications to drive or operate a motor vehicle required by their job, may request a waiver by the employer from driving or operating requirements in the employee’s  job description .

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